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  1. #1
    Meteor Netizen
    Join Date
    Jul 2012
    Posts
    61

    Policies & Regulations ---

    Introduction:

    To have an account on the Meteor Forum, you must agree to this Code of Conduct. This code of conduct applies in any and all areas of the Meteor Forums and is a supplement to the Meteor Forum Code of Conduct, which also applies here.

    The purpose of the Meteor Forums is to provide support for freedom of speech. We also want this to be a place where community can develop and we can enjoy one another's company. To achieve this, we strive to maintain an atmosphere that can be enjoyed by all and we ask all members of the community to be respectful at all times. This means please use etiquette and politeness. Treat Users with kindness, gentleness and respect. If you do this, the rest of the code of conduct won't need more than a cursory mention.

    All posts made to these forums express the views and opinions of the author of each post. Those liable for the content of posts and private messages are the ones submitting the material, and not the Administrators, Moderators, Webmaster, the Meteor Forum Community or anyone else.

    This is a moderated forum, but only in the sense that we act to deal with content that violates the forum code of conduct when we become aware of it. The moderators of this forum attempt to edit or remove any objectionable or disruptive material as quickly as possible. However, with the volume of activity we have on our site it is impossible to review every message.

    Users agree not to post anything abusive, rude, obscene, vulgar, slanderous, hateful, threatening, and advertising or marketing related. Such threads will be closed and offending users will be penalised with infractions and warnings.

    Users posting any content that violates this code of conduct may receive a warning or an infraction that creates a record of the behaviour and will be connected to the account (this record is only visible by the member and moderators), may have their posts edited or removed, may have their account or IP address banned temporarily or permanently, and could have a report filed against them to their internet access provider. The IP addresses of all users are recorded to provide evidence or assist in enforcing these rules.

    Posts which violate any part of this Code of Conduct may be edited or moved to a special holding area called "The Jail," where they are preserved as evidence. Posts in “The Jail” are only visible to staff members and the original poster. The only exceptions are spam, or advertising-related posts, which are temporarily moved to a sub forum of “The Jail” called “Spammers”, which is cleaned out from time to time.

    Finally, you agree that forum staff have the right to remove, edit, move or close any post, topic or thread at any time they see fit following the guidelines outlined below. You agree that the staff of this forum have the right to send a private message with a warning and/or censor any forum user who is in violation of forum policy.

    Section I - General Policy:

    1. Respect the Forum Moderators: We provide a lowly paid service in our free time to keep the forums running efficiently. Feedback is welcome in Forum Feedback & Help and this is also the place to request assistance with forum software issues. If you believe an error has been made in moderation or other users actions, please post politely in the “Resolution Centre” and help us understand your perspective.

    2. Trolling, Attacks and Flaming: These are always forbidden.

    o Trolling is posting in a way that provokes emotional responses.

    o Attacks and derogatory terms of any kind are not welcome. This includes references to other operating systems and the companies that produce them.

    o Flames are messages that personally attack or call any people names or otherwise harass. These, along with any generally condescending posts will be edited or removed at the moderator’s discretion.

    o If a thread is flame-bait (appears to be intended to start an argument or is likely to cause an argument rather than enhance discussion, as in trolling), it will be locked or removed without notice. Individual flame-bait comments in a post may be deleted or edited at the moderators' discretion.

    o If the thread turns into an argument, it can be closed to further comment or removed without notice. Sometimes a moderator may split the thread or delete certain portions in order to keep the discussion going, but that is not always possible since we are a team with limited time and numbers.

    3. Spam (Unsolicited Advertising): Spam will be moved to “Spammers” in the forum “The Jail” and the account posting it will likely be banned. You are allowed to have links to personal sites in your signature and in your profile, and may post them in threads on occasion (just not often, please) as long as the content of the site linked does not include material that violates this code of conduct and if you are not posting any other form of advertising.

    4. Profanity: We have users of all age groups and of all tolerance levels where profanity is concerned. A language filter is in place to catch most major forms of profanity that may accidentally be used. Do not attempt to circumvent the language filter by using variations or slight misspellings of profanities.

    5. Thread Drifting/Steering: Please keep discussions on topic. Topics that do not belong in the technical or 3rd party project sections belong in the “Courtyard Café”, if they fit the posted rules in the “Courtyard Café”.

    6. Report Posts: If you have found a post or receive a private message that you feel is inappropriate or that violates the forum code of conduct, please use the report function to notify moderators. Do not attempt to moderate discussions or correct other users yourself.

    7. Images: Be prudent in your use of images; they may help to explain something more clearly or indicate a problem you are experiencing better but you have to remember that not everyone has the same bandwidth. If an image is the best way of handling the information, please use thumbnails or keep your image to a small size and less than 150kb.

    8. Links: You may post links to sites with content that is acceptable according to this code of conduct. This is most useful when giving tech support and explaining a topic and then linking to a wiki page or Linux site with more information. You may also link to your personal site.

    9. Signatures: Forum signatures are limited to three lines of text, 15pt maximum font size. Signature content must conform to the same guidelines as all content in this code of conduct.

    10. Avatars: Images must comply with the content guidelines of this code of conduct. A discreet image from your religion is permissible if it is not ostentatious, disruptive, provocative, or for the purposes of proselytising.

    11. Multiple Accounts: Users may only have one active account. If you feel you have justification for requiring a new account, please contact an administrator to discuss your situation. Users who have multiple accounts without approval of an administrator may be penalized or banned.

    12. Private Messaging: Asking support questions via private messages is strongly discouraged. It is unlikely that users will respond to these requests and it defeats the secondary intent of the forums to be a resource for people seeking assistance using internet searches and forum searches.

    13. Editing of Posts: When a post breaks guidelines and requires editing in order to bring it back under compliance with this Code of Conduct, the moderator should generally copy the un-edited post to “The Jail” first or issue an infraction which will keep a copy of the original post in the moderator area. Only after the original post is preserved as evidence should the original post be edited. In the private message automatically sent when the infraction is issued the moderator should specify or describe which part of the Code of Conduct was broken.

    14. Thread Closing: Moderators are not required to do so, but are requested to post an explanation in a thread that is closed when time permits. This is a non-exhaustive list of reasons a thread may be closed, but will give the general idea:

    o The thread has run its course and posts have begun repeating themes

    o The thread has degraded into an argument

    o The thread topic is a duplicate of another current and active thread

    o The thread is very old.

    15. Jailing of posts/thread: If a post/thread would require a lot of work to bring it into compliance, or if editing the violations would result in a nearly blank post/thread, the post/thread should be moved to “The Jail” instead.

    16. Staff: Moderators are chosen by the Forum Administrators. Users who have demonstrated a consistent attitude of friendliness and kindness and who have shown a pattern of helpfulness in their posts may be contacted and invited to serve. Recommendations are made by current moderators in the moderator’s forums or other users by private message. All recommendations are considered. Due to time constraints and privacy issues the Forum Administrator is unlikely to comment publicly on these recommendations.

    17. Moderator posting and moderating in the same thread: This is generally discouraged. Exceptions include when no one else is available or when content very clearly violates the code of conduct.

    18. Appeals: If you have a complaint about a moderator action or believe an action was taken in error, the process for dealing with that is to first post in the “Resolution Centre” and a member of the Forum Administrator will respond. You may appeal to the entire Forum Administrator if you are unsatisfied. After these avenues have been exhausted, you may open a complaint with the Meteor Community Council.

  2. #2
    Meteor Netizen
    Join Date
    Jul 2012
    Posts
    61
    Section II - Posting Tips:

    Quick start link: Suggestions on how to get your support questions answered as quickly as possible.

    When asking for technical support:

    1. Search for posts on the same topic before posting a new question. Sometimes using Google to search the forums works better than our own search function. You can do so by entering your search in the Google search bar followed by site: meteorforum.com or meteorforum.net.

    2. If a post is older than a year or so and hasn't had a new reply in that time, instead of replying to it, create a new thread. In the software world, a lot can change in a very short time, and doing things this way makes it more likely that you will find the best information. You may link to the original discussion in the new thread if you think it may be helpful.

    3. Try to give clear, specific information in the title of your post. Also, please resist the urge to use a sensationalist, extreme, and flame-baiting title like "I've had it with Meteor Forum!" "I bet you can't solve my problem" or "Meteor Forum Sucks".

    4. Post a follow up with a "Thank you" or "This worked!" It's always nice to let the people that help you know that you appreciate their help and it lets future readers know the information was useful. You can also mark a thread solved as a courtesy.

    5. When you learn something, use that knowledge to help another user later.

    6. While we are happy to serve as a resource for hints and for asking questions when you get stuck and need a little help, the Meteor Forum is not a homework service. Please do not post your homework assignments expecting someone else to do it for you. Any such threads will be taken offline and warnings or infractions may be issued.

    7. Write your posts in English unless you are participating in a Basaha Indonesia Meteor Forum, where you are permitted to use another language if it is in common use in that Basaha Indonesia Meteor Forum and understood by the Basaha Indonesia Meteor Forum moderators.
    We have many users from many different countries that visit here and English is the common language.

    8. Refrain from using "leet" speak or excessive or unclear slang.

    9. Do not shorten your words to acronyms or abbreviations or use URL-shortening services, as is often done when texting or in a Twitter-style update. It is very difficult to read and understand and you are not limited to a small number of characters.

    10. Use colours and font properties for highlighting portions of your text, and not for all of the text in your post. Please use the default font colours and properties unless you need to highlight or draw attention to a part of your post. ALL CAPS is interpreted as screaming. Funky non-uniform font sizes/colours is difficult for those who are visually impaired. If you are having problems with reading the font, please adjust your browser.

    11. Do not cross post, or post the same thing in multiple locations. When answering technical support issues:

    12. Be considerate to the person asking the question. Yes, some users are harder to help than others, but please be respectful to all users.

    13. Try to avoid acronyms and jargon when giving instructions.

    14. If the users' question has been covered in one of the community documents, please give them a description and the links. Some useful sites to point green users are: wiki.meteorforum.com/net, help.meteorforum.com/net, and the forum HOWTOs.

    15. If you wish to remind a user to use search tools or other resources when they have asked a question you feel is basic or common, please be polite. Any replies for help that contain language disrespectful towards the user asking the question are unacceptable and will not be tolerated. This includes things like STFU, RTFM, , LMFAO and LMGTFY as well as the obvious forms of disrespect.

    16. Always assume the user has a default installation unless you're told otherwise. If you tell people to use an application outside of the official Meteor Forum installation, please give instructions on how to install it.

    17. Always assume that the user is a new user unless you're certain the user is not.

    18. To avoid confusion and auto-formatting issues, please use [CODE] tags around terminal commands.

    19. Wrap long outputs from commands or other text to prevent users from needing to scroll through the content inside [CODE] tags.

    20. Remember to do things the MeteorForum way. Often there is more than one solution to a problem. Choose the one you think will be the easiest for the user and the method most commonly used in MeteoForum.

    21. Never instruct users to do anything that might break their system.

    22. Explain each step of the solution. If possible, try to teach the user while giving a solution to them. Teaching begets more teaching.

    23. If you're uncertain if a procedure is correct, please tell users so. If your procedure has inherent risks, please tell users what they are.

    24. Replies to questions that ask for help running legitimate software (albeit closed source or proprietary) that do not answer the question, but instead instruct the user that they should not be using that software on the grounds that it is not free serve only to frustrate and confuse the user and may be removed. The goal of this forum is to first provide technical assistance and then to educate users on the benefits of free software.

  3. #3
    Meteor Netizen
    Join Date
    Jul 2012
    Posts
    61
    Section III – Moderators Philosophy:

    The basic philosophy of moderation among the moderators
    I feel it adequately expresses the philosophy of the moderators in general regarding our work and goals in serving the MeteorForum. The MeteorForum are intended to be free of speech forum and a community gathering place for MeteorForum users. Because we are interested in being a community, the MeteorForum was created. Essentially the same logic applies, but with less stringent guidelines for posting--it is a social area for fun. When posts in threads are reported to moderators we receive a notice showing which post was reported, by whom, and with whatever explanation they chose to write to us. We read them all and take them very seriously. In an average day we have less than 10 non-spam posts reported. Out of those, all are read by as many of us as are able and about 4 or 5 require some sort of action--usually we are informed that a user posted in the wrong forum so we simply move the thread to the proper location. If you find a post that you feel is in violation of the spirit or the letter of the forums policy or the “MeteorForum Policies & Regulations”, please use the report post function next to the post number. Please include a clear note describing the problem; this could be one word, "Spam," or a couple of sentences explaining a situation. The moderators' and admins' time is spent primarily trying to do tech-support, keeping the forums running and clear of spam and such, and moderating discussions that are off topic. The time we have to spend in these forums varies greatly. Some of us are here for several hours daily, some are here less often, some have great technical skills, and others are more skilful at interpersonal communication than with fixing bugs and such. We vary in age from teenagers to people in their late 50’s. The administrators and moderators keep a careful watch for people who are consistently helpful in their posts with tech support and who regularly demonstrate kindness, patience and good manners and on occasion we issue invitations for those people to join the moderators team. The big downside is that our time is limited and these forums do not pay us a lot to be here, we all have outside responsibilities that call us away, sometimes for days or even weeks at a time with little to no interaction here. As a result, there is always a juggling act going on among the moderators...how we take care of the needs of such a large, growing community with our limited resources. The answer: We do our best and hope it works. When we find things that violate the forum policy, either because we stumble on them or because they are reported, we generally issue either an infraction or an infraction warning. In either case the user receives a private message with comments written by the moderator who issued it. When we are able, we like to send a personal private message, but we are a rapidly growing (and very large) community and our time/resources are limited. This solution isn't as personal as we would prefer, but it generally works. In cases needing more direct involvement we may edit posts or move them to “The Jail”. Sometimes we blow it and make mistakes...either because we were distracted, we misunderstood (English isn't the first language of all of the staff members), or we just had a bad day. If you notice or believe we made a mistake, please inform us (preferably in the most polite way possible) of the problem in the “Resolution Centre” and an admin will jump in to help. If it's just a small thing, feel free to send any of us a private message or just hit the "Report Spam" button and type up a description of the problem. We don't want a lot of impoliteness or rude behaviour, and we generally try to steer conversations to stay to tech support related topics except in the “Courtyard Café”, and even in that place there are limits. Yet, community is very important to us, so we want to have a place for that to develop as well...it's kind of like the break room at work, only without the donuts. In general, offensive posts and spam are put into a section called “The Jail” where moderators and the original poster can peruse them, and are only modified to remove stuff like spam links or really offensive things. When the users posting in the MeteorForum police themselves and avoid rules infractions (which is most of the time) the forums run smoothly and are a very pleasant place to hang out and receive good help, and that's how we want it. When users choose not to play nice, that's when we step in--solely to try to ease tensions, eliminate bad attitudes, remove spam, and let the forums fulfil their design and purpose.

    This code of conduct may change and evolve with time based on constructive feedback and experience. It is our hope that these policies will foster helpful, honest, and civil interaction. It is the users' responsibility to check this page for updates. All public forum data is released under the Creative Commons Attribution 3.0 License and should be attributed to The Meteor Forums (meteorforum.com/net).

 

 

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